Application Support Agent (XML/SOAP)

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

So, what are the main responsibilities of an Application Support Agent in Netcompany? 

You will be part of the application support team at the our client's team and be responsible for the support of the platform/systems which are multilingual online management tools which notifies, certifies, and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material and animal disease.

As an Application Support Agent you will:

• Support and ensure communication with the end-users according to the services procedures and in accordance with the agreed KPIs. 
• Provide services to all stakeholders according to ITIL best practices, handling and documenting all requests and feedbacks. 
• Analyze XML files, identify errors, research potential root causes, perform tests and report.
• Configure reference data following pre-defined SOPs.
• Keep internal knowledge up to date by documenting all relevant information.

What would make you a fit for the role:

• Relevant education qualification and minimum 2 years of experience in IT end user assistance.
• Knowledge of the XML and SOAP protocol with capacity to navigate technical logfiles.
• Strong analytical and problem-solving skills.
• Excellent communication skills; written and verbal in English.
• Experience working with ticketing systems, Atlassian JIRA is a plus.
• Knowledge of programming languages such as Java or HTML is a strong advantage.
• Willingness to perform weekend standby activities up to twice per month.

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/