Project Training & Support Manager and Consultant

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Ever wondered what it feels like to be a Project Training & Support Manager and Consultant in Netcompany-Intrasoft? 

Joining us as a Projects Training & Support Manager and Consultant, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.

As Project Training & Support Manager and Consultant you will: 
•    Participation in the execution of the project Training Plan and On site Support Plan for the rollout of an information system in multiple sites throughout Greece
•    Acquire adequate business know how of the information system applications and coordinate with Customer, the Project Manager, the Core Business Teams and the Implementation Team of the information system
•    Close collaboration with the customer local responsibles of the Customer in multiple sites in  Greece
•    Conducting  continuous visits to training venues in multiple sites in Greece in order to manage and Monitor the smooth execution of training
•    Detailed planning and monitoring of the training services provision and the development and monitoring of a detailed training schedule, along with its agreement with the customer.
•    Review of the training materials to be produced by the project team
•    Monitoring and ensuring the quality of training services, together with the Project Quality Manager
•    Oversee the preparation of the classrooms, infrastructure, access and tools required for each training activity, in collaboration with the internal project teams and monitor customer prerequisites and readiness
•    Ensure that training records are distributed, completed, collected and processed in order to be included in reports
•    Coordination and preparation of project training services reporting
•    Collaboration with the Project Manager for the coordination of Trainers and monitoring the progress of the training

What would make you a fit for the role:

• Degree in Computer Science or other relevant disciplines or Higher Education Degree
• Experience with ticketing/issue tracking systems such as Atlassian’s JIRA or other ticketing tool
• Experience in being the liaison with other teams to identify issues and support issue resolution
• Excellent knowledge of MS Office suite
• Strong customer service orientation 
• Good presentation skills
• Very good command of the English language
• Availability to travel on a weekly basis to various  locations across Greece

It would also be a plus if you match some of the following:

• Previous experience at least 5 years in business applications training and user support services, preferably within the public sector
• Knowledge of e-learning platforms and tools

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program 
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.