Service Management Specialist

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Ever wondered what it feels like to be a Service Management Specialist in Netcompany-Intrasoft?

Joining us as a Service Management Specialist, you will be a key member of highly skilled agile teams that support mission-critical applications for EU institutions. You will define the final service(s) by managing service level agreements and ensuring services meet the business need. 

As a Service Management Specialist you will:

• Negotiate Service Level Agreements and ensures that these are met
• Ensure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
• Monitor and report on service levels for performance and activity
• Provide direction to the service team members
• Manage the customers up to Service Management level
• Coordinates the team to ensure that they meet the daily/weekly/monthly targets
• Propose/arrange training for team members
• Prioritize workload/timelines for the team, and monitor the budget
• Perform evaluation, auditing and quality checking

What would make you a fit for the role:

• Degree in Information Technology, Computer Engineering or other relevant fields
• Minimum 3 years of professional experience in a relevant role
• Experience with a software development process methodology (e.g. RUP, Scrum)
• Experience with ITIL 4 Managing Professional/Strategic and quality procedures (e.g. ISO 10006:2003)
• Good knowledge of service management standards and methodologies
• Technical knowledge on the project aspects, usage of project management tools
• Good reporting methods
• Very good command of English
• Excellent in communication with advanced presentation skills
• Ability to apply high quality standards to all tasks and participate in multi-lingual meetings
• Ability of working in an international/multi-cultural environment, rapid self-starting and experience in working in team, understanding the needs, objectives and constraints of those in other disciplines and functions.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.